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Difference Between Freshdesk and Freshservice

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  • Last Updated : 26 Apr, 2022

Freshdesk is a computer software built with the purpose of providing services to customers. It is an online cloud-based platform developed by Freshworks. It includes every kind of customer support functionality ranging from messages to calling. It has advanced features like task automation due to which it is very popular in organizations. It is easy to use and does not require hard coding background.

Freshservice is also a help desk software that is made to provide support to the customers. It is also developed by Freshworks but it is made to use within the enterprise to monitor and support the internal work culture of the organization. It is an information technology infrastructure library and its pricing is different from Freshdesk. It is also easy to use and does not require coding knowledge.

 

Below is a table of differentiation between Freshdesk and Freshservice:

 

Freshdesk

Freshservice

1. This support service for clients is based on the cloud. This client service is not cloud-based, it is an online service.
2. It works well on Windows, iPhone, Web and Android. It works well on Android, Web and iPhone.
3. It covers all its clients including freelancers. It does not cover freelancers under their clients.
4. Its price starts from 1200 rupees per month. Its price starts from 1500 rupees per month.
5. The popularity of Freshdesk is more as compared to Freshservice. The popularity of Freshservice is less when compared to Freshdesk.
6. It is made to provide support to clients of the organization. It is made to provide support within an organization.
7. It was launched in 2010. It was launched in 2011.
8. Integration of Facebook and Gmail can enhance productivity. Google calendar and office 365 integration is available.
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